If you have any questions regarding your order please contact us via hello@daylightmoon.com. Please note, returns and exchanges are accepted on all full price merchandise only.
All sale items are final sale and cannot be cancelled, returned or exchanged (unless deemed faulty by the Daylight Moon production team). This applies to both international and domestic orders.
All items must be returned to Daylight Moon at your cost in unworn, unlaundered, original condition with original tags. Daylight Moon reserves the right to refuse a return or exchange if the merchandise in question does not meet these requirements.
TO MAKE A RETURN OR EXCHANGE
1. Please email hello@daylightmoon.com within 48 hours of receiving your item to request return authorisation. Please quote your order number and the item or items that you wish to return or exchange and the reason.
2. A confirmation email will be sent to you including our return address details and instructions for returning your item. We require that all merchandise must be returned within 10 business days from the date we send you a return authorisation email. All returns must be sent to Daylight Moon Studio, 3/14 Church Street, Devonport, Auckland 0624 with a tracking number.
3. Once we receive the return, you will be issued one of the following: a full refund (less shipping), an online store credit or an exchange depending on the reason for the return.
The purchaser is responsible for any return shipping costs : including any local duties & taxes applicable to international orders. We do not refund any postal charges for returned items unless the goods are deemed faulty.
If you feel you have received a faulty product, we kindly ask you to return the item to us for assessment, following the returns process outlined above. We will endeavour to repair or replace the item in the first instance. Failing this we will issue you with an exchange, online store credit or refund you for the original amount paid as per your order invoice.
We will not repair, replace or refund items that have been damaged due to general wear and tear.